FAQs

FAQs

Q: Are your jewellery pieces made of solid gold?

A: No. Valentina Jewellery offers gold-plated jewellery. Product materials are clearly described on each product page.

 

 

Q: Do you ship within the UK?

A: Yes. We currently deliver within the United Kingdom. Delivery details and costs are displayed at checkout.

 

 

Q: How long does delivery take?

A: Delivery times may vary depending on your location and the delivery option selected. Estimated delivery times are provided at checkout.

 

 

Q: Can I return my order?

A: Yes. In accordance with UK Consumer Contracts Regulations, you may cancel your order within 14 days of receiving your items. Please refer to our Returns & Refunds page for full details.

 

 

Q: Can I return earrings?

A: For hygiene reasons, earrings cannot be returned unless they are faulty.

 

 

Q: How can I contact customer support?

A: You can contact us via email. Visit our Contact Us page for details.